Privacy Policy (UK)

Scene Hub LTD operates [www.scenehub.co.uk]. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following information when you use our website or place an order:

Name
Email address
Phone number
Billing and delivery address
Vehicle details (car, bus, truck, or tractor model)
Order and payment details
IP address and website usage data

Payment information is processed securely by third-party payment providers. We do not store card details.

2. How We Use Your Information

We use your data to:

Process and deliver spare parts orders
Confirm vehicle compatibility
Communicate order updates
Respond to enquiries
Improve our website and services
Meet legal and accounting obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Contract (to fulfil orders)
Legal obligation (tax and records)
Legitimate interest (customer service and website improvement)
Consent (marketing emails, if opted in)

4. Cookies

We use cookies to improve website functionality and analyse traffic. You can manage or disable cookies through your browser settings.

5. Sharing Your Data

We may share data with:

Delivery and courier companies
Payment processors
IT and website service providers
Legal authorities if required by law

We never sell your personal data.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information. However, no online system is completely secure.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time

You may also complain to the Information Commissioner’s Office (ICO).

8. Contact Details

Business Name: [Your Business Name]
Email: [your email]
Phone: [your phone number]
Address: [your business address]

Terms & Conditions (UK)

1. Use of Website

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

2. Products

We sell spare parts for cars, buses, trucks, and tractors.
Customers are responsible for ensuring the correct part is ordered for their vehicle.

3. Prices & Payments

All prices are shown in GBP (£) unless stated otherwise
Prices may change without notice
Payments must be made in full before dispatch

4. Orders & Acceptance

Orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order.

5. Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or external factors.

6. Liability

We are not liable for:

Incorrect installation of parts
Vehicle damage due to misuse
Indirect or consequential losses

Our liability is limited to the purchase price of the product.

7. Governing Law

These Terms are governed by the laws of England and Wales.

Refund & Returns Policy (UK)

1. Right to Cancel (Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

2. Returns Conditions

To be eligible for a return:

Item must be unused
In original packaging
In resalable condition

Certain items may be non-returnable (e.g. electrical parts once installed).

3. Refunds

Refunds will be processed within 14 days of receiving the returned item
Refunds are issued to the original payment method
Delivery charges are non-refundable unless the item is faulty

4. Faulty or Incorrect Items

If you receive a faulty or incorrect part, please contact us within 48 hours of delivery. We will arrange a replacement or refund.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Contact for Returns

Email: [your email]
Phone: [your phone number]

If you want, I can also:

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Privacy Policy